William Conn
Operations Supervisor, IT Support Center at Virginia Commonwealth University
Based in Richmond, United States
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Seniority
Manager
Department
Operations
Location
Richmond
Industry
Higher Education
Company size
11K
Contact information
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w•••••••@vcu.edu
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Background
About William Conn
With over a decade of experience empowering IT teams, I specialize in IT Service Management (ITSM), Knowledge-Centered Service (KCS), and technical support leadership. As a KCS Program Manager and Operations Supervisor at Virginia Commonwealth University, I have orchestrated cross-functional projects, spearheaded knowledge management initiatives, and driven the adoption of transformative ITSM platforms. My approach blends strategic vision, technical acumen, and a passion for elevating team performance—all underscored by a commitment to clear communication and continuous improvement. Outside of IT, I bring the same dedication to my musical pursuits as a basso profondo and section leader, believing that harmony—whether in technology or music—is the key to success. Here are some of the ensembles I am fortunate enough to work with: https://voxrva.com https://ststephensrva.org/music/ https://doers.org/music/
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