Verified recordHigher Education

William Conn

Operations Supervisor, IT Support Center at Virginia Commonwealth University

Based in Richmond, United States

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Seniority

Manager

Department

Operations

Location

Richmond

Industry

Higher Education

Company size

11K

Contact information

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Email

1 credit

w•••••••@vcu.edu

Phone

5 credits

+1 ••• •••• ••••

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Background

About William Conn

With over a decade of experience empowering IT teams, I specialize in IT Service Management (ITSM), Knowledge-Centered Service (KCS), and technical support leadership. As a KCS Program Manager and Operations Supervisor at Virginia Commonwealth University, I have orchestrated cross-functional projects, spearheaded knowledge management initiatives, and driven the adoption of transformative ITSM platforms. My approach blends strategic vision, technical acumen, and a passion for elevating team performance—all underscored by a commitment to clear communication and continuous improvement. Outside of IT, I bring the same dedication to my musical pursuits as a basso profondo and section leader, believing that harmony—whether in technology or music—is the key to success. Here are some of the ensembles I am fortunate enough to work with: https://voxrva.com https://ststephensrva.org/music/ https://doers.org/music/

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