William D. Hightower
Manager at Choice Hotels International
Based in Glendale, United States
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Seniority
Manager
Department
Operations
Location
Glendale
Industry
Hospitality
Company size
1.9K
Contact information
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w•••••••@choicehotels.com
Phone
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Background
About William D. Hightower
Experienced IT professional who develops strategic alliances with stakeholders and mentors technical staff. Proven history of performance improvement for technical service and support organizations. Ability to align IT and business needs by formalizing customer support, issue tracking, and knowledge-management. Continuously exceeding expectations and implementing change solutions by combining service-level management, change management, and risk management. Specialties: ITIL • Customer Service • Technical Support • Service Management • Leadership • IT Operations • Team Building & Leadership • Service Level Agreements • Process Improvements • Systems Analysis • Compliance (PCI & SOX) • Infrastructure Services
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