William E. Petersen

Background

About William E. Petersen

Sr. Agile Project Owner Skills and Qualifications Gathers and organizes information on problems or procedures. Analyzes data gathered and develops solutions or alternative methods of proceeding. Able to work User Stories, and Scrum Master to process User Stories through the Agile Process. Excellent problem-solving skills and ability to work independently and with a team. 16 years of experience doing IVR and CISCO ICM systems implementation and upgrades. 16 years of experience in developing requirements and performing system analysis. Strong understanding of the Software Development Lifecycle (SDLC) Conducts on-site observation and personnel interviews to determine workflow processes and needs. Prepares manuals and trains coworkers in the use of new forms, reports, procedures, or equipment, according to organizational policy. Strong collaborative skills with an ability to develop productive relationships with various departments both within IT and non-IT departments. Confers with personnel concerned to ensure the successful functioning of newly implemented systems or procedures. Plans and facilitates meetings and communications within the assigned department. Communicates effectively in writing in response to periodic internal and/or external customer correspondence. Develops methods for communicating key performance indicators to a business unit area (internal and external customers) Technical Skills MS Access Programming includes manipulation of data and complex queries. MS Excel including linked workbooks, pivot tables, queries, reports, and graphs. Proficiency with MS Visio. MS PowerPoint for the creation of flowcharts and diagrams to better explain or capture what is being asked for. SQL and SQL Queries ICM Scripting and Call Routing Telecom AVAYA PBX Vector programming Computer Programming in C, C++, Visual, Basic