William Ewing
Senior Customer Escalation Specialist at Htc
Based in Tacoma, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Tacoma
Industry
Consumer Electronics
Company size
3.9K
Contact information
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w•••••••@htc.com
Phone
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Background
About William Ewing
Eighteen years senior level customer service experience in various environments -Four years’ experience in build engineering Service Operations management for the Platform Teams as MSFT -Five years experience as a testing engineer for applications on new mobile devices -One and a half years Senior account manager experience -Skilled at appropriately following up on client communications to address their requests -I value taking ownership of a client’s issue and seeing it through to resolution in a timely manner -I understand the proper use of soft skills to build and maintain rapport with clients -I have experience training peers as needed in all aspects of organizational goals
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