William Gainey

Background

About William Gainey

Highly experienced customer service professional with strong written and oral communication Skilled in leadership and interpersonal relationships. 3 years+ Supervisory experience as a Transportation Management Center night shift supervisor ensuring the day-to-day supervision of the RTMC staff and resources are consistent and in accordance with procedure and policy 10 years+ experience in resolving customer complaints, ensuring customer satisfaction, promoting conflict resolution and ensuring customer satisfaction. Assisting in training of new team members, generating daily system reports, assisting supervisor with daily task as needed, assisting as point of contact and lead agent when the supervisor was out of the office or unavailable. Able to handle a high volume of calls in a fast-paced environment with minimum supervision while maintaining an emphasis on the highest quality of consumer service.