William Gamble
Director of Customer Success at Onit
Based in United States
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Seniority
Director
Department
Customer/Client Service
Location
United States
Industry
Software Development
Company size
544
Contact information
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w•••••••@onit.com
Phone
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Background
About William Gamble
As a successful and driven customer-centric sales leader, I champion right-fit SaaS, technology solutions, and workflow processes to achieve long-term strategic goals across industries including, legal and financial services. My clients trust me as a valued resource, and I consistently exceed my sales quota and client retention targets. I deliver intrinsic product value by partnering with clients and building cross-functional relationships to optimize training, product adoption, and seamless incorporation into daily operations. My exceptional change and relationship management skills support the facilitation of enterprise communications and successful execution of product and process implementations. PROFESSIONAL HIGHLIGHTS• Successfully developed lucrative national and global sales roadmaps that aligned to the organization’s long-term goals.• Within 6-months, increased client user adoption rate by 117% through consultative account management.• Optimized new products sales and leveraged upsell opportunities to achieve 20% YOY revenue growth.• Developed and trained Account Executives on a communication and sales presentation strategy to improve consistency across the division while increasing sales and territory performance.• Maintain exceptional client retention rates, even during a difficult merger that produced service interruptions.
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