William Hakes
Order Manager Iii at Lumen Technologies
Based in Broken Arrow, United States
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Seniority
Manager
Department
Supply Chain & Logistics
Location
Broken Arrow
Industry
Telecommunications
Company size
50K
Contact information
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w•••••••@lumen.com
Phone
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Background
About William Hakes
Business Systems & Process Analyst with 12+ years of experience in telecom order management, workflow optimization, and cross-functional collaboration. I specialize in translating business needs into system requirements, leading UAT efforts, and driving automation initiatives that reduce errors and improve SLA compliance. Skilled in Salesforce, Power BI, UIPath, and Visio, I’m passionate about simplifying processes, mentoring teams, and delivering data-driven insights that support enterprise goals.Business Systems & Process Analyst with 12+ years of experience in telecom order management, workflow optimization, and cross-functional collaboration. I specialize in translating business needs into system requirements, leading UAT efforts, and driving automation initiatives that reduce errors and improve SLA compliance. Skilled in Salesforce, Power BI, UIPath, and Visio, I’m passionate about simplifying processes, mentoring teams, and delivering data-driven insights that support enterprise goals.
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