William Hedden
Service Delivery Manager at Workwear Outfitters
Based in Nashville, United States
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Seniority
Manager
Department
Operations
Location
Nashville
Industry
Retail Apparel and Fashion
Company size
1.1K
Contact information
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w•••••••@wwof.com
Phone
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Background
About William Hedden
An accomplished IT leader with over 30 years of experience including Service Management, Project Management, Application Development, Business Analysis, and Quality Assurance. Proven leadership, communication, and strong relationships have led to a successful outcomes and additional responsibilities. Responsibilities have included oversight of Service Delivery teams and processes including service provider oversight and SLA adherence. Developed and implemented Service Now KPIs and dashboards along with strong ITSM processes to drive continuous service improvement and reliability. Deep understanding and strong technical skills in Application Performance Management and proficient in application management toolsets and methodologies. An active church member, Eagle Scout, and enjoy outdoor activities including cycling, running, kayaking, fishing, and backpacking.
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