William Hendrikson

Background

About William Hendrikson

With over 9 years of work experience in customer service and management, I am passionate about delivering excellent service and solving customer problems. I have a strong background in the manufacturing industry as well as automotive service and sales, active listening, and attention to detail, and I enjoy working with diverse teams and customers. I am currently looking for a new opportunity to apply my skills and expertise in a dynamic and innovative organization that values customer satisfaction and quality.In my most recent role as a Service Manager at Mason City Motor Company, I was responsible for effective communication between customers and technicians, identifying mechanical problems and addressing customer concerns, providing estimates, scheduling and making appointments. I contributed to the growth and profitability of the company by increasing customer retention, loyalty, and referrals. I also managed employees, payroll, inventory, merchandising, and shrink reduction in the service department. I demonstrated my leadership, problem-solving, and interpersonal skills in this role, and received multiple awards and recognitions for my performance.