William Howard

Background

About William Howard

Familiarity of Point-of-Sale systems. Advanced understanding of computers, hardware, and software. Supervision of test labs for imaging and development. Creating and implementation of procedures for POS equipment. Adaptive and quick learner working in team environments to achieve goals. Customer service and support experience 20+ years. Willingness to learn. Leading a team to install and support electronic equipment. Testing and repairing components in a lab environment. Meeting deadlines to achieve customer satisfaction. Onsite and remote support, including travel. Meeting customer service expectations. ACHIEVEMENTS • Customer Devices: Development of Honeywell electronic devices and roll out to scheduled customers. • Training and Support: Implemented technical troubleshooting procedures to customers and employees for electronic equipment. • Software Design: Assisted in a team environment towards customer software designed for purchase ordering. • Hardware Rollout: Traveling through South Carolina and Georgia to install electronic equipment at customer sites. • Customer Service: Reported positive customer feedback towards resolving technical issues. • Top Tier Test Lab: Achieved goal of resolving technical problems using a lab environment to replicate issues out in the field. • Building a Team: Unmatched customer and employee support through team building and project completions.