William Irvine

Background

About William Irvine

I'm excited to be back doing what I love most, helping a company craft its brand story, product fit, and creative fit-and-finish. Approaching my sixth year with IVR Technology Group, it has been an ideal creative journey for me and to be part of an absolutely fantastic team and culture. IVR Technology Group provides expertly crafted engagement automation for customer service to strengthen the bond between companies and customers. Our proprietary managed CPaaS provides call and contact centers with four primary applications to serve callers and texters: Customer Self-Service & Chatbot: Our superpower is integrating your internal and external data sources. You can provide callers and texters with an array of self-service options to contain up to 80% of callers in self-service. Automated Voice Surveys: post-call voice surveys have an exceptionally high response and completion rates. If you're a Qualtrics customer, our partnership and integration mean we push responses to your Qualtrics dashboard in real-time. Automated Payments by Voice & Text: descope PCI DSS compliance with a frictionless payment method with pre-built integration into more than two-dozen payment gateways and processors. Outbound Campaigns by Voice, Text, and Email: be proactive with CX and push notifications, offers, alerts, status, and customer updates through our Broadcast API. Our mandate has always focused on helping you solve your problems and get the results you need. We help call and contact centers across all business verticals deliver exceptional customer experiences while increasing efficiency and reducing costs.