William Jaber

Background

About William Jaber

I am an established IT Support Professional with several years of Technical Support experience. I have spent the majority of this time in the Manufacturing Industry. Much of my experience is in areas such as IT Operations, Systems Administration, Desktop Support, MS Office Support and Networking. In addition, I also have experience as an IT Manager and a Help Desk Leader. My background also includes 5 years of experience as a Personal Financial Analyst. This involved analyzing a client's financial portfolio and then recommending financial products including investments, mortgages and life insurance. At one time, I held licenses in Mortgages, Life Insurance and Securities.In summary, my primary technical strengths revolve around having strong computer, mathematical, and technical writing ability. My non-technical strengths include having strong communication skills and the ability to effectively lead, train and explain technical concepts to non-technical personnel. Recently, I completed my seventh year of a full time IT contractual position for Detroit Diesel Corporation in Redford, MI. In this position, I supported all the computer support needs of a manufacturing assembly line. This included resolving computer issues, writing detailed Service Now Help Desk tickets, and escalating tickets to another Support Team as needed. Specialties: IT Systems Administration, Desktop Support, Networking, Microsoft Office, Personal Financial Analysis, and Technical Writing.