William Josh

Background

About William Josh

A competent professional with 17+ years of exposure in managing a BPO operations, E- Commerce business, Program Management, P&L Management of the account, Global Service Delivery, Business Excellence, Transitions, Contact/ Call Center operations, Customer Service, Tech Support & Digital Marketing, Possess exposure of working with global teams in USA, Canada, Dublin, Krakow, China and India, for running digital marketing services & E- Commerce business. Accomplished Business Leader: Successfully delivered innovative mission-critical programs and creates collaborative, high-performance and engaged work cultures. Worked with various clients in different streams of businesses like Health Care, E-commerce, Travel Industry, Tech Support, Telecom & Digital Marketing. Managed Fte's across the globe. Driven people with Integrity and Engagement: experience in leading people, characterized by mentoring and developing high-performing cultures with teams who are customer-focused and highly engaged. A strategist & implementer with recognized proficiency in spearheading business to accomplish corporate plans & goals successfully Excellent hands on experience in Program Management, Operations and Transitions various businesses handled. Proven track record of partnering with Operation Management, Client management and People management. Specialties: Operations, Program Management, Stakeholder Management,Transitions, Process Improvement