William Lenga

Background

About William Lenga

I am an accomplished front line customer service and sales professional, with an exemplary record of consistent performance. Possessing fifteen years of management and consultative sales experience in the automotive industry and solution based sales in banking and finance. Working in a call center like environment managing multiple phone calls. Strengths and accomplishments include, but are not limited to: • Effective leadership and providing learning and development to staff. • Accurate and efficient computer and operating system skills; including working knowledge of MS Office Suite, Apple OS. • Mastery of dealership and bank platform operating systems.(Reynolds and Reynolds ERA Link and StoreVision platform. • Exceptional customer service and retention skills. Consistently high rankings in Gallup surveys and automotive manufacturer surveys. • Solid and consistent retail (consultative and solution based) sales ranging from automotive service needs and financial services to individual clients and business to business clients. • Strong ability to work autonomously and within a team environment. • Efficient and effective teaching and mentoring skills. Ability to coach and counsel team members. • Strong ability to handle a stressful, fast paced environment. Time management and multitasking. • Exemplary ability to resolve conflict when assisting distressed clientele and team member. Multiple years of business to business sales, customer service and account servicing. Successful at creating multiple business action plans to prospect and secure new business.