William Leung
Concierge & Guest Experience Manager at Jw Marriott Hotel Hong Kong
Based in Hong Kong
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Seniority
Manager
Department
Operations
Location
Hong Kong
Industry
Hospitality
Company size
209
Contact information
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w•••••••@jwmarriotthongkong.com
Phone
5 credits+852 ••• •••• ••••
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Background
About William Leung
Accomplished hospitality professional with extensive experience in luxury service management, including roles as Concierge & Guest Experience Manager at JW Marriott Hotel Hong Kong and Chief Concierge at Rosewood Hong Kong. Demonstrated expertise in front office operations, hotel overnight operations, and pre-opening projects for major hotels. Proven track record of enhancing guest satisfaction through innovative customer experience strategies and effective problem handling. Skilled in managing budgets, conducting departmental training, and negotiating with vendors to ensure cost-effective quality services. Career goal: to leverage extensive hospitality management experience to drive exceptional guest experiences and operational excellence in a senior leadership role.
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- RPOther
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- THManager
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