William Lopez
Technical Support Specialist at Prebuiltml
Based in Houston, United States
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Seniority
Staff
Department
Information Technology
Location
Houston
Industry
Building Materials
Company size
4
Contact information
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w•••••••@prebuiltml.com
Phone
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Background
About William Lopez
As a Level 3 Technical Support at Advant Solutions, Inc, I provide advanced troubleshooting and resolution for complex IT issues, ensuring customer satisfaction and system performance. I have successfully handled multiple high-priority tickets, escalated from lower-level support teams, and delivered solutions within tight deadlines and SLAs.I have a strong background in computer repair and maintenance, with over four years of experience as a Home Theater Installer at Geek Squad and an Administrative Assistant at West Los Angeles Vet Center, where I installed, configured, and serviced various devices and systems for residential and commercial clients. I am also pursuing an Associate of Science degree in Computer Science at Lone Star College-University Park, with previous coursework in Electrical/Electronics Maintenance and Repair Technology at NPTU and NNPTC.I am passionate about learning new technologies and enhancing my skills in troubleshooting and computer administration. I am a team player, who values collaboration, communication, and feedback. I am looking for a mid-level position that will allow me to apply and grow my technical and soft skills, while optimizing and improving the efficiency and reliability of IT infrastructure.
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