William Michael
Customer Solutions Specialist at Fedex
Based in Netherlands
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Seniority
Staff
Department
Supply Chain & Logistics
Location
Netherlands
Industry
Freight and Package Transportation
Company size
194K
Contact information
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w•••••••@fedex.com
Phone
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Background
About William Michael
Currently working as a Customer Solutions Specialist at FedEx, focusing on end-to-end supply chain project management, customer onboarding, and service optimization. Core skills include business analysis, agile methodologies, and supply chain integration, supported by certifications in business analysis and global cross-cultural communication. Vast knowledge in collaboration with cross-functional teams to onboard B2B customers, generating over $20M in revenue across industries such as e-commerce, manufacturing, and defense. Utilized tools like SAP and Salesforce to identify operational bottlenecks and implement process improvements, enhancing delivery success rates. Excited to drive scalable logistics solutions while fostering innovation and cross-functional collaboration in global supply chains.
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