William Moua

Background

About William Moua

Technical Qualifications: • 13 years of experience working in a help desk and call center: Diagnosing and troubleshooting computer, laptop, and peripheral issues related to operating system (Windows OS Family) • 13 years of build out of images for Laptop/Desktop deployment Symantec Ghost, Clonezilla, Zen • 6 Years of Help Desk Administration Routing trouble tickets, running reports, creating SLA’s for Team Members • Extensive knowledge of Microsoft OS’s for troubleshooting DOS, Windows 95, 98, NT, XP, Vista, 7, Server 2003, 2008 & 2012 • AS/400 Administration with client end communication and connectivity knowledge Update of patches to AS/400, backups, monitor, user security • Active Directory Administrator Managed Active Directory objects, policies, users, groups and GPO Evaluated security policies based on user and group needs Maintain Roaming profiles and issues • Microsoft Exchange Administration User mailbox maintenance, merge, migration, security Maintain Public Folders, Group Emails, Group Email Queries • Expert with MS Office Suites, Groupwise, Lotus Notes, Outlook, Sharepoint • Virtual Machine/Server knowledge of VMware, Virtual PC and Citrix – XenServer/ESXi 5.1 • Thin Client Environments Terminal Servers and VDI in a Box • Remote Desktop software (Bombgar, Go-to-Meeting, Teamviewer, Lansweeper and Win RDP) • Working environment of SAP, CGC, cMIC, EMR and dumb terminals • Use of Magic and Numara (Footprints) for Help Desk trouble ticket tracking • Installation/Removal of Anit-Virus (McAfee) DAT updates on Servers/Desktops, Malware removal • Installation of switches/routers/access points and cable (RJ45 and Fiber Optics), TCIP/IP networking schemes and WIFI solutions Cisco, Alcatel, ProCurve • Expert conducting hardware and software implementation/roll-outs • Asset and tag management of IT equipment • PBX and Mitel installation of phones and reprogramming • Thermal printer break/fix, RF Scanner Programming/Re-Programming, Smart-board installation