William Rohe

Background

About William Rohe

Dynamic and results-oriented professional with extensive experience in leadership, team management, and technical support. Adept at providing remote management and user support, coupled with a strong focus on customer service and escalation management. Proven track record of developing and improving processes to drive operational efficiency and workforce productivity. Skilled in project management, time management, and reporting/analytics, with a demonstrated ability to troubleshoot technical issues effectively. Possesses excellent verbal and written communication skills, complemented by sales and retail experience. Proficient in computer software/hardware, with a commitment to continuous learning and professional development. Currently serving as a Software Support Supervisor at Covetrus, where I lead and mentor a team of software technicians, ensuring customer satisfaction and meeting service level objectives. Prior experience includes roles as a Support Team Lead and Software Technician, where I demonstrated strong leadership, training, and customer service skills.