William Walker

Background

About William Walker

With almost a decade of experience in the AV field, I specialize in providing top-tier audio-visual and IT support for academic environments. In my current role at Yale, I assist students, staff, and faculty with classroom technology, media services, and recording support, ensuring that all AV systems operate seamlessly during classes and events. My background includes working in fast-paced, high-demand environments, having managed the needs of 17+ individuals with varying and often conflicting schedules, and supporting a Dean's office at a top-10 management school. I’ve also contributed to the daily operations of Human Resources and Payroll, honing my skills in organization, multitasking, and problem-solving. I am driven by a commitment to providing the highest level of service, continuously seeking new and efficient ways to meet the varied demands of my work. I thrive in challenging situations, viewing them as opportunities to refine my skills and evolve my approach to delivering exceptional support. Specialties: Expert in Panopto and Zoom for recording, live streaming, editing, archiving, and distributing media content for events and classes Advanced experience with Q-Sys, Q-Sys Reflect, Shure, Extron, Crestron, and PTZ technologies, providing high-level AV support for classrooms, events, and conferences Extensive experience troubleshooting PC/Mac hardware, software, and network issues, identifying, analyzing, and resolving complex technical problems efficiently Skilled in working with audio-visual components, including recording, editing, archiving, and distributing files via YouTube, Panopto, and secure file transfer Proficient with Windows XP/Vista/7/10/11, Mac OS X 10.2-14.6.1, Android OS (through version 15), and Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Visio, Teams) Proficient with Adobe Creative Suite, including Adobe Acrobat and Photoshop Familiar with iPhone (through iOS 17), GIMP, and Final Cut Pro X for multimedia editing and design Strong interpersonal and customer service skills, excelling in interactions with diverse groups in multidisciplinary environments Proven ability to multitask, work independently, take initiative, and resolve issues effectively as they arise Detail-oriented with exceptional organizational skills, managing multiple deadlines and tasks under pressure in a collaborative team environment Experienced in cataloging and maintaining knowledge and inventory databases, ensuring efficient tracking of resources and information