William Wong
Manager Customer Data & Insights at Melbourne Water
Based in Melbourne, Australia
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Seniority
Manager
Department
General Business & Management
Location
Melbourne
Industry
Utilities
Company size
1.5K
Contact information
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w•••••••@melbournewater.com.au
Phone
5 credits+61 ••• •••• ••••
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Background
About William Wong
I always have the 'customer hat' on. The goal of every business is to solve their customers’ need and the best way is to put ourselves in their shoes. I specialise in insights, utilising operational and experiential data with the aim to improve the customer experience. Customers > Culture > Cashflow. That is my view on how a business or organisation should operate. Focusing on customers and equip with insights, organisations can improve on their culture which will then lead to greater revenue and growth. My experience include leading the integration of client feedback into CRM system, utilising insights from data (CRM, CX, Financials), client journey mapping, managing complex marketing and research projects and partnering with wider functions to deliver commercial outcomes.
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