Winfred Samson

Background

About Winfred Samson

A transformational, result-oriented leader having +25 years of comprehensive experience, in building and leading service delivery organizations. Has the credit of achieving big successes through smaller, more empowered, and innovation-led teams. Work profile and areas of expertise include; o Global service delivery head: setting up and operating Global In-house Competency (GIC) centers in ITES/KPO sector o Successfully implementing Offshoring strategies for global multi-functional businesses o Developing high-performance service delivery organization from concept to execution, and building passionate and engaged workforce o Leveraging Innovation, Quality, Productivity, Efficiency and scale of operations o Leading India Leadership and manage executive communication with other global offices, industry and media o Digital Transformation & Process re-engineering through innovation and RPA etc. o Change Management in a complex cross-cultural and cross-company environment o Talent development through customized OD interventions, learning and development programs, especially among Leadership and Gen Y segment o Organization Development, Positive change and business transformation management, especially in VUCA environment and during M & As o Evangelize and practice ‘Appreciative Inquiry’ and ‘Leadership through Emotional Intelligence’ across the organization o Planning, Designing and Executing India delivery center’s growth strategy o Executive coaching and mentoring