Wouter Drechsler
Manager Team Lead Incident Manager Dso at Thermo Fisher Scientific
Based in The Randstad, Netherlands
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Seniority
Manager
Department
Operations
Location
The Randstad
Industry
Biotechnology Research
Company size
10001+
Contact information
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w•••••••@thermofisher.com
Phone
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Background
About Wouter Drechsler
I am an experienced organizer of IT service management processes. In addition, I also have extensive experience as manager and team lead. I advise or support, but I also can manage projects/teams. During my IT career I worked at various domains: system development and engineering, application management,(business) information management, service management, process management, project management and contract management. During the last years I joined several IT infrastructural (migration) projects. In these projects I designed, described and implemented the service management aspects. Think of: definition, description and implementation of the required (IT) processes and procedures, together with functions like a service desk and the required IT service management tooling. I also worked on offers and quotations for (future) customers and provided training regarding frameworks from ITIL to DevOps. Specialisms: service management, processes, procedures, service desk and IT service management tooling: design, describe, transform, implement and run.
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