Writuparna Gupta
Vice President - Customer Experience and Operations at Junglee Games
Based in Gurugram, India
7-day free trial · no credit card
Seniority
Vp
Department
Customer/Client Service
Location
Gurugram
Industry
Computer Games
Company size
643
Contact information
Reveal Writuparna's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
w•••••••@jungleegames.com
Phone
5 credits+91 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Writuparna Gupta
As the Leader of Customer Experience and Operations at Junglee Games, a leading online real money gaming platform in India. I have over 20 years of experience in delivering and enhancing customer experience and operations across various industries, including telecommunications, broadband, and online gaming.As a member of the leadership team, I am responsible for leading the customer first culture across the organization, driving CX strategy and transformation, managing contact centers, resolution operations, VIP management, retention, ORM, customer satisfaction, consumer insighting, journey designs, digital transformation, AI empowerment, automation, CRM tools, training, quality, payment transactions, and risk operations. I am also skilled in large-scale team management, change and transition management, acquisitions and mergers, and strategic planning. I hold a Lean Six Sigma Yellow Belt certification and a Digital Business Essentials certification.I am passionate about putting the customer at the heart of every decision, innovating and creating a motivated team, and generating the best ideas in this ever-changing world of opportunities. I believe in staying hungry and motivated, embracing ambiguity, and moving up the learning curve to be a more effective leader. I am a team player, a problem solver, and a lifelong learner.
Decision-makers
Other people at Junglee Games
Build a list of verified contacts at Junglee Games
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Writuparna
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime