Xavier Rodrigues

Background

About Xavier Rodrigues

With over 19 years of experience across Learning & Development, Training, Leadership, and Customer Experience, I’ve had the privilege of growing through diverse roles spanning travel, customer relations, operations, and corporate training. Over the past decade, I’ve specialized in Learning & Development—designing, leading, and scaling learning strategies that drive measurable impact. My expertise includes soft skills and behavioral training, leadership development, AI-driven eLearning integration, instructional design, and performance coaching. I’m passionate about transforming learning into meaningful action—whether it’s through engaging workshops, data-backed learning analytics, or integrating technology to make training smarter and more adaptive. Currently serving as Group Manager – Process Training (Travel) at WNS, I focus on aligning learning interventions with business outcomes, empowering teams, and driving excellence across client-facing processes. Beyond work, I enjoy mentoring aspiring trainers and professionals, designing creative learning experiences, and exploring how AI continues to redefine the future of learning. Core Areas of Expertise: Learning Strategy | Leadership Development | Process & Soft Skills Training | Coaching & Mentoring | Instructional Design | AI in eLearning | LMS Management | Stakeholder Engagement | Team Development