Yacine Mathieu

Background

About Yacine Mathieu

Multidisciplinary and performance-driven IT Service Management Analyst & Data Analyst, I specialize in bridging the gap between IT operations, data insights, and business strategy. With 4+ years of experience in telecommunications, I currently work at Orange as an IT Service Management Analyst, Data Analyst & EPIC Owner, where I lead national-level initiatives to enhance digital service reliability and streamline incident management. I design and deploy real-time dashboards using Power BI and Kibana, drive root cause analysis of critical outages, and support cross-functional teams with actionable insights for continuous improvement. My expertise includes incident analytics, change management, and service performance monitoring under Agile and ITIL frameworks. I’ve contributed to the rollout of new platforms, ensuring SLA alignment and IT governance compliance across large-scale deployments. As a certified Power BI Data Analyst (PL-300) with strong command of Python, SQL, BigQuery, and machine learning, I develop scalable automation tools and predictive models to improve decision-making and operational efficiency. My past projects include AI-based chatbot escalation models and predictive tools to reduce fiber order failures by 15%. Holder of a Master’s in Information Systems & Business Analytics, I operate confidently in both French and English, with strong communication, leadership, and collaboration skills in multicultural environments. Key Competencies: • IT Service Analytics & Monitoring • Dashboarding: Power BI, Kibana • Data Automation: Python, Pandas, SQL • Agile & ITIL Practices | Lean Thinking • Service Reliability Engineering (SRE) Foundations • Machine Learning & Predictive Modelling Let’s connect to discuss how data and IT excellence can create value at scale.