Yahya Refaat

Background

About Yahya Refaat

I am an ambitious IT professional with a strong background in Networking, Cybersecurity, and Customer Service. Since completing my Honours Bachelor of Information Technology (Networking & IT Security) at Ontario Tech University, I combine hands-on technical expertise with real-world experience in the financial services industry.In my role as a Customer Service Representative at BMO, I have developed a reputation for delivering secure, efficient, and client-focused solutions. From handling financial transactions with compliance in mind to mentoring new team members, I consistently exceed performance goals—achieving over 200% of my annual sales target while maintaining strong customer relationships.Beyond banking, I have completed projects in network security, penetration testing, DevOps automation, and Python development. I also hold the Google Cybersecurity Professional Certification, equipping me with industry-standard skills to address today’s evolving security challenges.Core Strengths: Networking & IT Security | Cybersecurity | Financial Services | Customer Success | Training & Mentorship | Problem Solving | Bilingual (English & Arabic)I am passionate about applying my technical knowledge and customer-first mindset to build secure, scalable, and user-friendly solutions. My career goal is to grow in Cybersecurity and IT Risk Management while continuing to contribute to organizations like BMO that value innovation, integrity, and client trust.Always open to connecting with professionals in IT, Cybersecurity, and Financial Services.