Yana Chatterjee

Background

About Yana Chatterjee

Dynamic ITIL Process Expert who specializes in the architecture and execution of high-resilience IT operations. My expertise lies in navigating the complexities of high-pressure environments—orchestrating rapid restoration during Major Incident and Crisis Management while engineering rigorous Change and Problem Management frameworks to mitigate systemic risk and prevent recurrence.I bridge the gap between reactive recovery and long-term Operational Excellence, leveraging enterprise-grade platforms such as ServiceNow, Jira, and HPSM to drive data-centric workflows. By harmonizing these tools with standardized ITIL lifecycles, I have consistently maintained a 99.9% service availability standard, ensuring seamless business continuity across global infrastructures.My methodology integrates the core pillars of service stability with a foundational proficiency in Project Management, allowing for seamless service transitions and the delivery of process improvements that are both scalable and aligned with organizational KPIs.