Verified recordMedical Device

Yana Kravtsova

Team Lead Customer Care at 3shape

Based in Kyiv, Ukraine

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Seniority

Manager

Department

Customer/Client Service

Location

Kyiv

Industry

Medical Device

Company size

1.9K

Contact information

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Email

1 credit

y•••••••@3shape.com

Phone

5 credits

+380 ••• •••• ••••

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Background

About Yana Kravtsova

5 years of experience in customer support. Extensive knowledge in It industry, working with such tools as CRM, Elevio, Jira, Trello and tools, related to the 3Shape software. Highly skilled in training/onboarding the newcomers and team coordination. Conducting the product training (related to 3Shape license & dongle issues) among customer support agents (2nd and 3rd line). I’m stress resistant and multitasking employee, who is detail-oriented and a fast learner. My progressive and adaptable work style allows me to take the responsibility for all projects and processes and perform the task up to the highest standards.

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