Yann Serrand
Chief Transformation Officer - Member of the Executive Committee at Konecta
Based in Madrid, Spain
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Seniority
Other
Department
Other
Location
Madrid
Industry
Outsourcing and Offshoring Consulting
Company size
54K
Contact information
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y•••••••@konecta-group.com
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Background
About Yann Serrand
As Chief Transformation Officer, I am leading the change to redefine customer experience at Konecta. With a global team of we are harnessing the power of digital transformation and generative AI to reshape how brands connect with their customers. It's not just about change; it's about crafting experiences that surprise, delight, and foster lasting loyalty. With a 25+ year career driving impactful transformations and delivering complex programs across diverse geographies and functions, I'm a seasoned leader who thrives on challenge and innovation. My expertise spans large-scale transformations, re-organizations, and operational excellence. I am proud to have co-created Atos OneSource©, a cutting-edge mobile application used by Fortune Global 500 companies to enhance customer relationship management in real time. Passionate about customer satisfaction, sustainability, and the power of technology to drive positive change, I bring a unique blend of strategic vision and operational expertise to every endeavor.
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