Yasas Ranasinghe

Background

About Yasas Ranasinghe

I have over 9 years of industrial experience in Live Application support, where I have developed expertise in various technologies and tools. My skills span across Unix/Linux environments, Jenkins, Vault, Tableau, SQL Server, BMC ControlM, SolarWinds/Geneos monitoring, Open VMS, Salesforce, and Service Now/Service Manager. In terms of operating systems, I am proficient in Unix and Linux, utilizing their functionalities to support and troubleshoot applications effectively. I have experience in configuring and maintaining Jenkins, a popular automation server used for building, deploying, and testing software projects. My familiarity with Vault, an open-source tool, allows me to securely manage and store sensitive information such as passwords, access keys, and certificates. Additionally, I am skilled in Tableau, a powerful data visualization tool, enabling me to analyse and present data in a meaningful way. I have worked extensively with SQL Server, utilizing my expertise in database management, querying, and optimization. Furthermore, my knowledge of BMC ControlM has enabled me to schedule and monitor jobs, ensuring efficient workflow and smooth execution of critical processes. I have experience in using SolarWinds and Geneos for monitoring and managing the performance and availability of applications and systems. Moreover, I possess expertise in Open VMS, a Unix-based operating system predominantly used in the finance industry for mission-critical applications. My proficiency in Salesforce enables me to support and customize the platform, providing effective solutions to enhance business processes. Additionally, I have hands-on experience with Service Now and Service Manager, specializing in Incident Management, Change Management, and Service Requests. Lastly, I am well-versed in Hyland products, including OnBase client, OnBase Unity client, Hyland Report Services, and OnBase Studio. These tools facilitate document management, workflow automation, and reporting, enabling efficient business operations. Overall, my diverse skill set and extensive experience in various technologies and tools make me a valuable asset in the field of Live Application support, equipped to handle complex challenges and contribute to the success of any organization.