Yaser Maher

Background

About Yaser Maher

Motivated, results-oriented corporate leader with diverse commercial experience in International Business, Telecommunications, Customer Relationship Management, and Call Centers and BPO. Recognized for integrity, strategic decision-making, and strong organizational ability. Well-versed in conflict resolution with solid negotiation skills. Track record of providing effective leadership in launching deadline-driven projects, increasing operational efficiency, and reducing costs, while ensuring compliance to ethics and local and international laws and regulations. Exceptional ability to establish effective working relationships with team members, while possessing interpersonal and cultural dexterity in dealing with corporate organizations and bringing global perspective through international experience. Accomplishments • Effectively directed turnaround and subsequently boosted revenue and profitability by 2 digits in 3 corporations (Digicel Barbados, Digicel Vanuatu, and Beeline Laos). • Spearheaded Digital Transformation project in Barbados, achieving highest adoption and usage rates. • Successfully integrated 3 operators in Greece (mobile, fixed line, and ISP), which produced a strong entity that extended network reach, and reduced bandwidth limitations. • Played a pivotal role in the turnaround of Wind Italy and Wind Greece. • Steered launch process for 3 mobile operators in both emerging and developed markets – Vodafone Egypt, Mobily Saudi Arabia, and Wind Italy. • Effectively organized, assembled, and arranged resources to launch 3G, 4G+, and FTTH in 2 emerging markets in record time – Beeline Laos and Digicel Vanuatu. • Garnered an extensive network of contacts within Barbados Government, resulting in renewal of USD 40 million contract, and Lao Government, following turbulent period. • Finalized rebranding of Beeline Laos post-acquisition by Vimpelcom. • Developed and implemented CRM Strategy for Vodafone Egypt, Etisalat Saudi Arabia and Orascom Telecom Holding in many countries across the world. • Launched largest Customer Support Centre, including revamping of the Call Centre and Back Office, in the Middle East. • Introduced and unveiled Call Centre outsourcing model in Wind Canada, Vodafone Egypt, and Wind Greece.