Yasser Shoukry
Head of Service Excellence at Mhao Mohamed Hareb Al Otaiba Group
Based in United Arab Emirates
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Seniority
Director
Department
Operations
Location
United Arab Emirates
Industry
Investment Management
Company size
165
Contact information
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y•••••••@mhao.ae
Phone
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Background
About Yasser Shoukry
Yasser utilizes his extensive Operations and Project Management experience to orchestrate processes in shaping powerful & transformational initiatives, targeting business growth, improved customer experience, service excellence & retention. With over 15 years of extensive Services & Consultancy Operations experience, within MENA Region, Yasser managed hybrid front-office and back-office leadership roles which helped him synchronize people, process & technology from vision & strategy to direct implementation. A catalyst for change, breaking through conventional wisdoms to champion transformational programs – ability to gain executive sponsorship, readily engages others and cultivates collaborative relationships, achieves buy-in and support among key stakeholders, and advocates for resultsCore Skills: Operations ManagementBusiness AnalysisProcess OptimizationProject management Voice Sales & Chat SalesResources UtilizationNPS ImprovementCycle Time ImprovementComplete 360 CoachingPerformance management & KPIs AlignmentQuality Assurance & ControlPrediction models & RegressionsCOPCTrainingWork Force Management
Decision-makers
Other people at Mhao Mohamed Hareb Al Otaiba Group
- GMStaff
Girlyn Mendoza
Accountant · Finance & Accounting
- MHC-Team
Mohamed Hareb al Otaiba
Chairman & CEO · General Business & Management
- HEC-Team
Hassan Elkholy
Senior Executive Human Resources · Human Resources
- TAOther
Tanweer Ahmad
Mhao (Mohamed Hareb Al Otaiba) Group · Other
- DHStaff
Dalia Hassan
Administration Assistance · Operations
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