Yigit Ipcioglu
Application Support Engineer at Global-E
Based in Cumming, United States
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Seniority
Staff
Department
Information Technology
Location
Cumming
Industry
Technology; Information and Internet
Company size
1.2K
Contact information
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y•••••••@global-e.com
Phone
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Background
About Yigit Ipcioglu
With over 10 years of experience in technical support, e-commerce, and payment systems, I am a seasoned Technical Account Manager who can deliver customer success and growth. I have worked with international sales teams, professional services, and engineering teams to ensure customer needs are met and to identify potential growth opportunities. In my most recent role at Payten, I managed multiple accounts simultaneously while maintaining high levels of service quality. I communicated progress reports regarding product development projects to executive leadership teams, collaborated with engineering teams to identify root causes of customer issues, and developed corrective action plans. I also maintained up-to-date knowledge of products, services, features, and pricing structures, and developed customer relationships and managed customer expectations to ensure customer satisfaction. I coordinated cross-functional teams across departments to resolve complex and urgent customer problems. I am passionate about providing solutions that improve customer experience and drive business value.
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