Ying Yang

Background

About Ying Yang

Line manager | Team leading and mentor | Service Manager | Python | System integration | CRM | ScrumMaster | AMS support | Business Intelligence | Test Automation | System Admin | Marketing Automation => Director | VP | Product Manager *Organizational level scope refinement, KPI matrix definition, resourcing plan justification based on needs and continuously process improvement based on lean methodology *Build strong relationship with key stakeholders including product, SDM, KAM, IT service owner, change mgmt, QM, HR and etc.*Line manager role and mentor for direct reports FTEs.*Contract negotiations with technical support *Customer loyalty program and NPS score matrix and questionnaire building *IT Service Manager responsible for AMS project and marketing domain related applications. Agile Scrum Master. REQ clarification with customers, translate business needs to development items. Functional training for team member and nearshore subcontractor, ad-hoc support and coordinator for various project teams *Developing and implementing customer tools based on Python and java scripting, System integration design, python data crawler, java adapter development and project management.*CRM: Process & System Design, system upgrade, mobile project implementation, 2nd and 3rd line support *Test Automation: Build everything from scratch until CI/CD using Selenium library, robot framework IDE and Jira/.svn *HubSpot super admin, inbound marketing, workflow automation, Sales/Marketing/ServiceHub configuration and customization *HubSpot Inbound and Email Marketing certification. Hubspot Sales/Service/Marketing customization.*Business Intelligence: OBIEE11g System Admin and Dashboard/report creation based on requirement, data modeling configuration. 2nd line support. PowerBI reports creation, and Pentaho ETL developer.*DB: MS SQL Server, MYSQL, Oracle DB, SQL, Stored Procedure.*4G/LTE/Radio engineering MSc