Yoel Pardede

Information Technology Service Desk at Cognizant

Based in Tangerang, Indonesia

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Seniority

Staff

Department

Information Technology

Location

Tangerang

Industry

IT Services and IT Consulting

Company size

352K

Contact information

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Email

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y•••••••@cognizant.com

Phone

5 credits

+62 ••• •••• ••••

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Background

About Yoel Pardede

Accomplished IT Service Desk Analyst with 7 years of experience delivering technical support, troubleshooting, and incident management in fast-paced environments. Skilled in handling remote support (TeamViewer, SCCM, MS Teams), ticketing systems, and end-user training while consistently maintaining SLA compliance above 95%. Recently expanded expertise into Quality Assurance through a Bootcamp program, gaining hands-on experience in manual and automation testing across API, Web, and Mobile platforms. Proficient with testing tools such as Postman, Selenium, Appium, and CI/CD workflows. Strong analytical thinker with a track record of streamlining workflows, improving user experience, and ensuring seamless IT operations. Known for adaptability, problem-solving, and continuous learning across IT and QA domains.

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