Yogesh More

Background

About Yogesh More

Administrative Leader | Operations Strategist | Data Security Expert With 7+ years in dynamic administrative roles, I specialize in driving efficiency, process improvement, and user satisfaction. My mission is to ensure seamless operations and enhance productivity in every environment. Current: Technical Support Specialist at Bank of New York Mellon Transport Efficiency: Achieved 15% efficiency gain via streamlined route planning and real-time tracking. Reduced delivery delays by 20%, boosting customer satisfaction. ⏱ Rapid Query Resolution: Maintained <24-hr average resolution time, driving a 95% user satisfaction rate. Handling 300+ monthly queries showcases my problem-solving skills. User Experience: Cut app crashes 25% by addressing critical bugs swiftly. Improved app ratings 20% in 6 months by implementing user feedback. Collaborative Problem Solver: Led cross-functional team through major tech outage, minimizing service disruption. Insights in meetings drove feature enhancements. Data Security: Implemented encryption protocols, ensuring 2-year breach-free record. Regular audits maintained industry compliance. 🤝 Exceptional Support: Commended for clear communication in resolving complex user interactions. Swiftly handled challenges and ensured user satisfaction. ⏰ Efficient Scheduling: Optimized staff scheduling, cutting overtime costs by 15%. Introduced user-friendly portal, reducing scheduling queries by 30%. About Me: I excel in precision, especially in accounts payable and receivable processing. My analytical skills drive strategic improvements. Strong communication, computer proficiency, and organizational acumen define my receptionist and liaison role. Operational Excellence: Consistently improved productivity while upholding service quality. Analytical insights drive solutions for success. Effective Communication: Smooth interactions through clear communication. Proficiency in computer systems for efficient task handling. Proven Results: My diverse skill set makes me an asset in any admin role. Passion for excellence and process improvement drive productivity and operational success.