Yolanda Torres
Customer Service Representative at United Airlines
Based in Concordville, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Concordville
Industry
Airlines and Aviation
Company size
73K
Contact information
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y•••••••@united.com
Phone
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Background
About Yolanda Torres
43 Years working for State Farm insurance. Experienced Underwriter, Auto and Fire Property Claims Specialist handling claims. Experienced Auto and Fire Claims Automation and Procedures Specialist assisting general departments as a liaison from entry level to corporate. Evaluating workflow processes and strategies, implementing training and education initiatives for claims. Created, implemented effective and efficient workflow recommendations for claims. Managed and executed projects for the claims. Provided 2nd level support for Auto & Property claims, troubleshooting and problem solving system and workflows. Supported, trained personnel on new and existing automation systems. Member of diversity and mentoring committees. Mentoring in urban high schools and implementing diversity awareness for our departments. News editor and coordinator for our department.
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