Youcef Benbrahim

Background

About Youcef Benbrahim

Retention Specialist at Sage with expertise in customer retention and churn analysis, leveraging data-driven strategies to safeguard and recover over $200K in monthly revenue. Skilled in utilizing Salesforce CRM for account tracking, reporting, and performance analytics, contributing to improved client retention and multi-product adoption across payroll, HR, and accounting solutions. Over six years of experience spanning customer retention, business development, and account management. Previously, led sales teams and enhanced client acquisition strategies at Amazon Business Partnerships, and gained technology and content management experience at TikTok Information Technologies, driving community engagement and insights. Committed to optimizing decision-making through data analytics and delivering measurable value to organizations. Completed elite negotiation training with William Ury, co-author of Getting to Yes, strengthening expertise in strategic communication and conflict resolution to drive better outcomes.