Youcef Hadjadj

Background

About Youcef Hadjadj

Understands and translates business data to deliver effective HR services within a location or shared services environment. Guides line management regarding the interpretation and application of HR policies and procedures. Analyzes customer feedback, performs root cause analysis and recommends solutions. Consults with management and drives collaboration with other functions in HR to proactively deliver relevant and impactful solutions to business challenges. Oversees the implementation of new policies, plans and procedures, successfully implementing HR strategies, policies and programs within a location or Global Human Resources Operations (GHRO). Identifies and implements continuous improvement enhancements and troubleshoots process errors in partnership with HR leads. Supervises staff engaged in the delivery of human resources operations activities. Monitors level of client service responsiveness, production and quality to ensure group goals are met by applying customer service satisfaction techniques with efficient, timely and accurate use of resources. Handles escalations and tracks resolutions, coordinates schedules ensuring proper coverage, evaluates performance and coaches for improvement. Ensures continuous learning and leads the training/on-boarding efforts for Operations Partner and HR. Oversees activities in some or all of the following: compensation and benefits administration, training, employee relations, compliance, local M&A and other administrative and operational HR functions. Requires completion of an undergraduate degree. Five years of HR experience as an HR Generalist or specialist required.