Youngjun Shon

Background

About Youngjun Shon

Tier2 Support Engineer at Brightcove. Over 2.6 years experience as a technical support engineer in Leading Video Platform Company- Provide comprehensive support to customers by answering questions and offering advice primarily in Japanese, as well as in Korean and English- Work on complex technical problems within the streaming video, troubleshooting API code and diving deep into customer issues- Troubleshoot Web(HTML, CSS, JavaScript) iOS app and Android app based video playback issue- Live event support for large events such as concerts and sport matches. Infrastructure Engineer at. 3 years experience as a infrastructure engineer in Japan- Assisted in the daily operations and maintenance of the company's on-premises infrastructure or data center, including troubleshooting hardware and software issues- Configured and managed L2 switches and firewalls- Implemented VMware vSphere environment, virtualizing physical servers (Linux, Windows). Robotics instructor at Daul edu. 3 years experience as a robotics instructor for high school and younger students in Korea- Instructed students in robot building and coding - Mentored students who won awards in multiple Korean robotics contests Network Engineer at LG Uplus. 1.6 years experience as a network engineer in Korea- Designed and constructed scalable LAN infrastructures- Provided technical support and troubleshooting for B2B network and IP phone systems- Led a team of 5 engineers in the successful deployment of IPPBX systems for 80+ businesses- Python 3 Data Analyst Certification, Python Engineer Development Association - Ruby Association Certified Ruby Programmer Gold version 2.1, Ruby Association - JLTP N1, The Japan Foundation/Japan Educational Exchanges and Services