Yousef Ibrahim
Citrix Administrator at Tabby تابي
Based in Cairo, Egypt
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Seniority
Staff
Department
Information Technology
Location
Cairo
Industry
Financial Services
Company size
4K
Contact information
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y•••••••@tabby.ai
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Background
About Yousef Ibrahim
As an Information Technology Support Engineer at Tabby, I provide daily support and resolution for users' requests through various channels, such as ticketing system, email, and phone calls. I also setup and configure operating systems, applications, hardware components, and Windows server services, ensuring the stability and security of the work environment. Additionally, I keep track of the IT assets and inventory, and educate users about best practices for computer usage and security awareness. I possess strong proficiency in utilizing Jira for ticket management, Citrix, and Citrix Analytics for infrastructure control and agent network monitoring in a centralized system. Additionally, I oversee the UniFi system from Ubiquiti, ensuring smooth operation and integration of all devices and technologies.
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