Yuvashree Prabhakaran

Background

About Yuvashree Prabhakaran

Customer obsessed - Information Technologist with 8 years industry experience. I enjoy problem solving and to help customers manage their day-to-day business and technical challenges.Focus areas:Aligned resource for VMware enterprise level customers to drive overall support experience.Collaborate with support team, engineering, sales and other internal stakeholders to enhance customer satisfaction.Advocate and negotiate with customer end executive level/management to provide updates on critical support situations and escalations management.Facilitate recurring meetings to familiarize with customer's road map, use-cases, deadlines, take feedback and provide support status updates on open items.Assist customer and VMware resources in multi-vendor troubleshooting efforts.Review quarterly/annual-business statistics, feedbacks, recommendations with customers and kick-off/introduce premier support benefits to new customers.I also have about 2 years experience as a VB.NET and ORACLE developer and about 3.5 years experience as a subject matter expert providing technical support, leading and managing global escalations.