Yvette Perrin

Customer Service Program Manager Hp Managed Solutions at Hp

Based in France

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Seniority

Manager

Department

Operations

Location

France

Industry

IT Services and IT Consulting

Company size

140K

Contact information

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Email

1 credit

y•••••••@hp.com

Phone

5 credits

+33 ••• •••• ••••

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Background

About Yvette Perrin

PROFILE SUMMARY PMP certified professional with extensive experience in managing large and complex IT programs overcoming technical and business challenges. Proven ability to design and deliver IT solutions for global companies in various sectors. Skilled in leading virtual teams, integrating technologies, managing risks and changes and ensuring ongoing service continuity. Strong communication, collaboration, and interpersonal skills and focused on collaboration for value delivery. MAIN COMPETENCIES • Program management expertise and experience • Deep knowledge of digital workplace and mobility services • Deep experience at presale, services implementation and/or delivery phases • Ability to integrate technologies, process and people to develop, implement and support the best solution to meet customers’ needs • Lead teams across functions, cultures and locations to create iterative and incremental value while ensuring ongoing service continuity • Capability to mitigate risk, to explore solution, to manage dependencies and to manage change in an efficient manner to reach successful outcome • Use standards in processes, practices, and tools, and adjust them for continuous improvements • Control and monitor financial and business performance at program level. • Gather and analyze data to identify areas for improvement and/or develop solutions. MAIN SOFT SKILLS • Willingness to create added value working in closed collaboration with various parties. • Experience in building long term relationships, managing conflicts, solving problem • Strong communication and collaboration skills to engage and to interface with stakeholders at various levels • Active listener I like sharing best practices with various audiences • Recognized for my interpersonal skills and my leadership I appreciate teamwork and welcome diversity. • Eager of continuous learning for development LANGUAGES French- native language - English- fluent - Spanish- school level

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