Yvette Robinson

Background

About Yvette Robinson

Provide proactive and consultative customer service to assigned clients/ brokers •Organize and facilitate regular in-person service meetings with assigned clients •Act as liaison between customer/ broker and all internal departments; ensure all service concerns are addressed and resolved •Develop renewal strategy for each customer along with account team •Participate in finalist meetings and broker participations to tell our account management story and help support new business goals •Identify and pursue opportunities for writing new lines of coverage with existing clients •Manage new business installations on assigned accounts; ensure on-time delivery and effective start to client relationships •Demonstrate superior include effective presentation skills, professionalism and articulation of Liberty Mutual products, services, and value to prospects/clients •Maintain timely and accurate documentation of customer interaction in account management database •Represent Liberty Mutual at customer benefit/ health fair meetings; promote Liberty products