Zac Hedrick
Customer Experience Manager at Smiley Technologies, Inc
Based in Conway, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Conway
Industry
Financial Services
Company size
81
Contact information
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z•••••••@sibanking.com
Phone
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Background
About Zac Hedrick
I’m a CX Manager and Quality Support Coach passionate about building meaningful client experiences and high-performing teams. With a background in process engineering and a people-first mindset, I specialize in optimizing systems, coaching support professionals, and creating knowledge strategies that scale. My strengths include Process Analysis, Continuous Improvement, and cross-functional collaboration—translating complexity into clarity and delivering measurable impact. Whether streamlining workflows or mentoring frontline teams, I bring structure, empathy, and intention to every challenge.
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