Zac Hope

Background

About Zac Hope

I am a dedicated professional with a strong background in both fitness and corporate network support. As a Network Support Officer at Fitness Passport, I manage and maintain relationships with a large network of gyms, pools, and leisure centres across Australia. I focus on ensuring these facilities remain committed partners while providing exceptional support and problem-solving services to improve their overall experience. I am also responsible for managing ticket queues, facilitating contractual compliance, and ensuring facility data accuracy, while playing a key role in the improvement of internal processes and service delivery. Previously, I leveraged my extensive experience in the fitness industry, notably as the Multi-Site Group Fitness Manager at Fitness First Australia. In this role, I successfully managed over 100+ weekly classes, strategically expanded programs, and achieved key performance indicators related to member engagement and financial goals. My role at Barry’s Bootcamp as a Senior Instructor further honed my skills in program design, class structure, and participant engagement, where I created high-energy workouts that seamlessly integrated music and dynamic training techniques to keep members motivated. In addition to my work in the fitness sector, I also own Hope Fitness, a personal training and boot camp business, where I developed a profitable brand that attracted high-profile clients within the Eastern Suburbs region. My approach is always grounded in building strong relationships, offering innovative solutions, and driving exceptional results for clients and teams alike. With a Bachelor’s degree in Information Technology, specialising in Business Analysis and UX Design, I bring a strategic mindset to every project I undertake. My combined expertise in fitness management and IT enables me to develop data-driven strategies that align with business objectives and deliver superior user experiences.