Zach Zipay

Background

About Zach Zipay

Smart CJM is a growing player in the queue and customer journey management space, offering solutions for public authorities, healthcare, retail, and other sectors. Their system, such as the "Smart Citizen eXperience" emphasizes efficient visitor flow, digitalization, and resource optimization. Key features include: Automation: Online appointment booking, self-service kiosks, and real-time queue management. Data Integration: Seamless integration with CRM and other systems, allowing for centralized data management. Scalability: Modular & adaptable to various industries, ensuring scalability for different needs. AI Integration: Predictive analytics to optimize operations and enhance the user experience. Multi-Platform Deployment: Solutions are deployable both on-premises and via the cloud​ While Smart CJM has established itself in Europe and is expanding globally, its visibility in the U.S. market is growing, as highlighted by recent participation in US conferences. Their solutions cater to governments looking to modernize services and improve citizen experiences through efficient, tech-forward systems​. With over 15 years in SaaS solutions for government entities, my focus is on enhancing efficiency and customer satisfaction across all touch points. We've driven innovation by implementing intuitive and comprehensive systems that streamline the customer experience. Previously, as VP of Sales, Government, at a customer experience vendor, I led the deployment of our queue management software, transforming the waiting experience in numerous government offices. Our efforts resulted in more engaged customers and more efficient service delivery. My expertise lies in key account management and new business development, where I've consistently forged strong relationships and propelled sales growth in the North American market to more than 300 unique clients to implement the solution.