Verified recordAppliances; Electrical; and Electronics Manufacturing

Zachary Gilbert

Director Customer Operations at Cobra Firing Systems, Llc

Based in Oshawa, Canada

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Seniority

Director

Department

Customer/Client Service

Location

Oshawa

Industry

Appliances; Electrical; and Electronics Manufacturing

Company size

Contact information

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z•••••••@cobrafiringsystems.com

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Background

About Zachary Gilbert

At COBRA Firing Systems, our customer service strategy prioritizes satisfaction and efficiency. My leadership in customer operations has been instrumental in integrating AI technologies to elevate service levels and streamline processes. With a focus on balancing innovative solutions and traditional support, the team has successfully managed complex interactions and consistently achieved high customer satisfaction scores. My tenure in sales and support paved the way for operational improvements, including the implementation of Zendesk AI and platform migration to optimize response times. These advancements contributed to maintaining an impressive 98%+ CSAT score, reflecting our dedication to excellence in customer experience across our global clientele.

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