Zarko Joveljic

Background

About Zarko Joveljic

Hands-on team leader, adept at leading ground support for customer support agents/managers, developing efficient officers in implementing customer experience support plans. I have demonstrated success at delivering outstanding customer services/support to partners, end customers and internal staff. I am also skilled in executing robust reporting systems and analysing data to enable informed decision making. Furthermore, I am instrumental in directing the operations of the reporting team, providing oversight, and operational guidance. I excel in providing technical expertise in evaluating requirements and contributing to technical design documents. I possess the ability to liaise with reporting technical lead, analysts, and developers to manage reporting solutions as well as to resolve any customer issues. While others take price in meeting all standards set before them, my passion is for delivering service that goes well beyond expectations, creating the best outcome. Please feel free to contact me at zarko.joveljic@gmail.com with any thoughts, comments or questions about my service. I’m always eager to make new professional acquaintances.